We’re listening, and making improvements
Thanks to your feedback and suggestions, we’ve enhanced our communications system, and restructured our customer service team. It now takes 44% less time to resolve an inquiry, and 27% less time to resolve service requests.
- Faster notification of supply-impacting events
- Set notification preferences, to receive updates only for designated terminals
- Greater clarity in notifications, with terminal and backup terminal details
- Updated subject lines that indicate status, impacted terminals and affected products
- Streamlined notification format, lets you to quickly assess the impact to your business
Plus, if you need to reach our experts on the customer service team, we've made it easier with dedicated email addresses.
- For general inquiries: FuelsUS@contactexxonmobil.com
- For supply management support: SupplyUS@contactexxonmobil.com
Stay tuned for updates on how we continue to build a better experience.
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Reliable supply
Through our robust, integrated network of refineries, pipelines and terminals, we strive to supply our customers with the fuels they need, where they need them.
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Advanced Customer Experience (ACE) portal
Log in to ACE to customize and set up your supply event and allocation alerts to meet your needs.